Memory Summary

> This vault is the durable memory for a small team of AI agents that ship a SaaS product. Humans and agents both read and write here.

It's compiled into the public demo at <https://nikopastore.github.io/agent-memory-site/> so you can see exactly what a real "agent operating system" looks like as a published bundle.

What lives here

• projects/ — active work with goals, status, next actions
• decisions/ — durable decisions and the reasoning behind them
• procedures/ — repeatable workflows (incident response, deploys, weekly review)
• facts/ — things an agent should never re-derive (versioned constants, defaults)
• people/ — collaborators and context about them (one is intentionally private)
• handoffs/ — session-to-session continuity notes

Three things every agent should know first

1. We use the Customer Support Agent v2 for tier-1 inbound and escalate to humans through the Incident Response Handoff procedure.
2. The current data pipeline rewrite is tracked in Data Pipeline Refactor — chunks.jsonl from this vault feeds it directly.
3. Privacy posture is decided in Separate Private and Public Memory — never re-derive that boundary in a session.

See Weekly Agent Memory Review for how we keep this vault tidy.